Refund Policy

1. Refund Eligibility

1.1 7-Day Refund Window

You may request a refund within 7 (seven) calendar days from the date of your initial subscription payment. This window applies only to your first payment and is intended to allow you to evaluate the Service.

1.2 Deduction of Usage Costs

All refunds are subject to deduction of the cost of actual usage incurred during the refund period. Usage costs are calculated on a pro-rata basis and include, but are not limited to:

• AI Content Generation: Each AI-generated post, comment, DM suggestion, or report consumes computational resources (API calls to AI providers). The cost of these calls will be deducted.
• LinkedIn API Usage: Posts published to LinkedIn, analytics data fetched, and profile data retrieved.
• WhatsApp Messaging: Messages delivered via WhatsApp Business API incur per-message costs.
• Administrative Overhead: A processing fee of up to 5% of the subscription amount may be deducted to cover payment gateway charges and administrative costs.

The exact deduction amount will be communicated to you before the refund is processed. If the usage cost exceeds or equals the subscription fee, no refund will be issued.

1.3 What is NOT Eligible for Refund

• Requests after 7 days: Any refund request made after the 7-day window has expired will not be entertained, regardless of the reason.
• Subscription renewals: Automatic or manual renewal payments are not eligible for refund. It is your responsibility to cancel before the renewal date.
• Annual plan mid-cycle cancellations: If you purchased an annual plan, no prorated refund will be issued for the unused portion after the 7-day window.
• Plan upgrades or downgrades: Fees paid as part of a plan change are not refundable.
• Account termination for policy violation: If your account was suspended or terminated due to a violation of our Terms of Service, no refund will be issued.
• Third-party service issues: Refunds will not be provided for issues caused by LinkedIn, WhatsApp, Anthropic, Razorpay, or any other third-party platform, including API outages, policy changes, or account restrictions imposed by those platforms.
• Dissatisfaction with AI-generated content: AI outputs vary in quality and may not always meet your expectations. This is not grounds for a refund, as the Service provides tools and you are responsible for reviewing and editing content.
• Unused features: Not using all features of your plan does not entitle you to a partial refund.

2. How to Request a Refund

1. Send an email to contact@atominic.com within the 7-day window.
2. Include the following in your email:
   • Your full name as registered on the Platform
   • The email address associated with your LinkedIn/Evolvd account
   • Date of the subscription payment
   • Reason for requesting a refund
   • Your Razorpay transaction ID or payment reference (if available)
3. We will acknowledge your request within 2 business days.
4. We will review your usage data and calculate the deduction amount within 5 business days.
5. You will receive a breakdown of the refund calculation for your review before the refund is processed.

3. Refund Processing

• Approved refunds will be processed within 7–14 business days from the date of approval.
• Refunds will be credited to the original payment method used for the subscription (credit card, debit card, UPI, net banking, etc.).
• The time for the refund to appear in your account depends on your bank or payment provider and may take an additional 5–10 business days.
• Refunds will be issued in Indian Rupees (INR) only, regardless of the currency used for payment.
• We are not responsible for exchange rate fluctuations if your original payment was in a different currency.

4. Usage Cost Calculation

For transparency, the following approximate costs are used to calculate usage deductions:

Actual API costs are determined by the token usage and pricing of Anthropic's Claude API at the time of use. We will provide detailed token counts and pricing in the refund breakdown.

5. Chargebacks & Payment Disputes

• We strongly encourage you to contact us at contact@atominic.com before initiating a chargeback or payment dispute with your bank or payment provider.
• If you initiate a chargeback without first attempting to resolve the issue with us, we reserve the right to:
  • Immediately suspend or terminate your account
  • Contest the chargeback with evidence of service delivery and usage
  • Recover any costs incurred in defending the chargeback, including administrative fees
  • Report the incident to fraud prevention databases
• Fraudulent chargebacks (where the service was delivered as described) may be reported to law enforcement authorities.

6. Free Trial Users

If you are using the Service under a free trial, no payment has been made and therefore no refund applies. If your trial converts to a paid subscription and you wish to cancel, the 7-day refund window applies from the date of the first paid charge.

7. Team Plans

• For team subscriptions, refund requests must be submitted by the team owner (account holder who made the payment).
• Usage deductions will include the aggregate usage of all team members during the refund period.
• Individual team members cannot request refunds independently.

8. Exceptional Circumstances

We may, at our sole and absolute discretion, consider refund requests outside the standard policy in exceptional circumstances, such as:

• Documented extended service outages (exceeding 72 consecutive hours) directly caused by our infrastructure
• Billing errors or duplicate charges caused by our systems
• Demonstrable failure of the Service to function as fundamentally described

Such exceptions are granted entirely at our discretion and do not create a precedent or entitlement for future requests.

9. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to the Platform with an updated "Last Updated" date. The policy in effect at the time of your subscription payment will apply to that payment.

10. Contact